RhomTrip facilitates the following transfer and/ or transport services to its Clients:

1. Airport, Ports and Train Stations Transfers.
2. Events and Congress Transportation with or without multilingual assistants.
3. Road Shows Transportation.
4. Groups and Sports Events Transportation and/or
5. Chauffeur Driven Limousines.

The Services facilitated by RhomTrip and the prices quoted to the Clients include the following:

1. Smartly dressed English Speaking driver in Cars and Vans.
2. Meet & Greet.
3. Complimentary Mineral Water in Cars and Vans included.
4. Parking fee.
5. Tolls.
6. Waiting time after flight landing time 60 minutes on Arrivals and 15 minutes on departures.
7. Gratuity
8. VAT.

The Client may book additional services, such as multilingual assistance at the airport on arrival and support to arrange departures at the hotel. Such additional services cost extra as set out in the Quote (as defined below) provided to the Client by Rhomtrip. By reservation additional services, the Client agrees to pay such extra charges as presented to the Client by Rhomtrip in the Quote.

The Client provides by RFP, email, online reservation system or other to RhomTrip details if needed Services. These details of Services include the type of Services, location (including addresses of the location of origin and location of transfer), dates and times, number of cars needed and/or number of persons to be transported, extra services needed and any other extra requirements set by the Client (“RFP”).

Based on RFP, Rhomtrip provides to the Client a price quote for facilitating the Services (the “Quote”). The Client acknowledges that such price quote is based on the information provided to Rhomtrip in the RFP. Rhomtrip reserves the right to change the quoted price, if the circumstances of the reservation change after Rhomtrip has submitted the Quote to the Client.

The Client confirms the Quote to Rhomtrip online, by email or in writing (“Confirmation”). The reservation is considered confirmed after the Client has paid the pre-payment invoice submitted to the Client by Rhomtrip as set out in Clause 3 below (“Confirmed reservation”).

Passengers are solely responsible for their personal belongings and luggage at all times during the service, including at pick-up and drop-off locations.

Drivers will transport only items that are clearly handed over to them or actively loaded into the vehicle. RhomTrip and its service providers do not assume responsibility for any items that are not visibly and explicitly transferred to the driver.

RhomTrip doesn’t provide inventory tracking, item verification, or chain-of-custody services. Passengers are responsible for ensuring that all belongings are loaded into the vehicle prior to departure and collected upon arrival.

RhomTrip shall not be held liable for any loss, theft, damage, or misplacement of personal belongings, except in cases where it can be clearly demonstrated that the item was in the driver’s custody and that loss or damage resulted directly from proven negligence.

Any claims related to lost or damaged items must be supported by verifiable evidence. RhomTrip reserves the right to investigate and request supporting documentation, including but not limited to CCTV footage, third-party reports, or proof of ownership and value.

Prepayment is mandatory. Upon receiving the confirmation from the Client, Rhomtrip issues a pre-payment invoice to the Client. The Client shall pay the pre-payment invoice within the payment term specified in the invoice issued by Rhomtrip.

The Client agrees that if any of the circumstances have changed after Rhomtrip has provided the Quote to the client, Rhomtrip shall issue an invoice to the Client for the remaining balance after the provision of the Services. The Client agrees to pay such invoice within the payment term specified in the invoice.

Upon cancelling the Services, in case the Client booked a car or van with up to seven (7) seats (included):
a. The Client is not liable to pay any charges to Rhomtrip if the Client cancels more than twenty – four(24) hours before commencement of Services.
b. The Client is liable to pay one hundred per cent(100 % ) of the Quote to Rhomtrip if the Client cancels with less than twenty – four(24) hours(included) before commencement of Services.

Upon cancelling the Services, in case the Client booked a van with eight (8) or more seats:
a. The Client is not liable to pay any charges to Rhomtrip if the Client cancels more than seventy – two(72) hours before commencement of Services.
b. The Client is liable to pay one hundred per cent(100 % ) of the Quote to Rhomtrip if the Client cancels less than seventy – two(72) hours(included) before the commencement of Services.

The Quote and any other charges payable under these T&C are inclusive of VAT. All other applicable taxes shall be paid by the Client.

Rhomtrip facilitates transfer and/ or transport services, which are provided to the Client by third parties including independent contractors and companies (“Drivers”). The Services are not provided by Rhomtrip’s employees and Drivers are not in any circumstances legally classified as employees of Rhomtrip.

The Drivers are not official representatives of Rhomtrip and they are not entitled to represent Rhomtrip and/ or make binding commitments for and on behalf of Rhomtrip under any circumstances.

Rhomtrip undertakes to facilitate the Services via reputable Drivers.

Rhomtrip confirms that it complies with rules on ethical behaviour and anti-corruption practices. Rhomtrip does not use any form of forced, bonded or slave labour and all employees shall be treated with respect and dignity, based on their individual ability and qualifications. Any form of discrimination in hiring and employment practices, on the ground of race, gender, age, religion, caste, national origin, disability, political affiliation, sexual orientation, pregnancy, family responsibilities, marital status or union membership, is not tolerated.

Rhomtrip works to prevent all forms of corruption, including extortion and bribery. Rhomtrip does not offer or promise any improper advantage in order to obtain or retain a business or other advantage from a third party, except in accordance with industry-standard agency or partnership contracts.

The Client understands that the use of any information and materials submitted by Rhomtrip to the Client is subject to usage rules set by Rhomtrip. Any unauthorised reproduction, publication, further distribution or public exhibition of the information and materials submitted by Rhomtrip to the Client, in whole or in part, is strictly prohibited, unless strictly necessary for the provision of Services.

The Client agrees that the Drivers shall at all times be treated in a respectful and professional manner. Mistreatment of Drivers constitutes a material breach of these T&C and is a cause for immediate termination of the provision of Services by Rhomtrip.

Each party warrants that it has the right to enter into this agreement and to purchase/ provide the Service as contemplated by these T&C.

Rhomtrip warrants that it shall perform the Services with reasonable care and skill.

No implied conditions, warranties or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply to the Services.

Nothing in these T&C limits or excludes either party’s liability:

1. for death or personal injury caused by its negligence,
2. for fraudulent misrepresentation or for any other fraudulent act or omission,
3. to pay sums properly due and owing to the other in the normal course of performance of this agreement or
4. for any other liability which may not lawfully be excluded or limited.

Subject to clause 5.4, Rhomtrip shall not be liable (whether from breach of contract, tort (including negligence), breach of statutory duty or otherwise) for any:

1. loss of profit,
2. loss of sales, turnover, revenue or business,
3. loss of customers, contracts or opportunity,
4. loss of or damage to reputation or goodwill,
5. loss of anticipated savings,
6. loss of any information or data,
7. loss or waste of management or other staff time or
8. indirect, consequential or special loss arising out of or relating to these T&C.

These T&C are applicable to all Services provided by Rhomtrip and valid for any and all pre-contractual and contractual relationships between Rhomtrip and potential and actual Clients.

Either Party may at any time terminate the provision of Services with immediate effect if the other party is in material breach of its obligations under these T&C.

Any of Rhomtrip property in the Client’s possession and any original documents or copies obtained by the Client in the course of providing the Services shall be returned to Rhomtrip at any time upon request and in any case upon the termination of the provision of Services.

Telephone Numbers:
ESTONIA: +372 8801604
UK: +44 20 3318 1696
SPAIN: +34 91 125 1008 / +34 93 176 1648
USA: +1312 544 0151
AUSTRALIA: +61 2 8417 2734
ARGENTINA: +54 341 512 2216

Email:info@rhomtrip.com

The Client shall not use or disclose to any person either during or at any time after engagement with Rhomtrip any confidential information about the business or affairs of Rhomtrip or any of its business contacts and customers. For the purposes of this Clause 8.1, confidential information means any information or matter which is not in the public domain and which relates to the affairs of Rhomtrip or any of its business contacts and customers.

The restriction in Clause 8.2 does not apply to (a) any use or disclosure authorised by Rhomtrip or as required by applicable law, or (b) any information which is already in, or comes into the public domain otherwise than through Client’s unauthorised disclosure. The confidentiality requirements also apply to the end-users of Services, employees of the Client and third-party service providers of the Client. The Client is jointly and severally liable with such persons in case of a breach of confidentiality.

Parties use such Personal Data only for the purposes and to the extent that is necessary for the purposes of execution of the Services under these T&C. The Parties are not allowed to disclose Personal Data to any third parties unless it is necessary for the purposes of executing the Services under these T&C and/or the obligation of a Party to disclose arises from applicable law and/or if the other Party has explicitly consented to such disclosure.

Rhomtrip grants the Client a non-exclusive, royalty-free license for the term of validity of these T&C to use copies and elements of Rhomtrip’s logo, trademark and name (the “IP”) on or inside the vehicle, marketing materials, etc. However, while presenting such IP, it must be clear that the IP does not belong to the Client. The Client shall comply with all guidelines and instructions about the usage of the IP as these may be provided by Rhomtrip from time to time.

Either party will be liable to the other for any failure or delay in performing its obligations under this agreement which arises because of any circumstances which it cannot reasonably be expected to control (which shall include Act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, import or export regulations or embargoes, strikes, lock-outs or other industrial actions or trade disputes (whether involving personnel of Rhomtrip or a third party), difficulties in obtaining raw materials, labour, fuel, parts or machinery or breakdown in machinery, or interruption or failure of the Internet or of any network, telecommunications, power supply or infrastructure, or any Rhomtrip of any of the foregoing, but shall not include shortage or lack of available funds on the Client’s part), provided that

1. Notifies the other in writing as soon as reasonably practicable about the nature and extent of the circumstances and likely effects,
2. Uses reasonable efforts to mitigate the effects of the circumstances so as to minimise or avoid any adverse impact on the other and
3. Uses reasonable efforts to resume performance as soon as reasonably practicable.

Any amendments to these T&C are valid only if made in writing.

Any notice which may be given by a Party under these T&C shall be deemed to have been duly delivered if delivered by directly by hand, registered mail or e-mail to the address of the other Party as specified in these T&C or any other address notified in writing to the other Party. Subject to any applicable local law provisions to the contrary, any such communication shall be deemed to have been made to the other Party, if delivered by:

1. First-class post, 2 days from the date of posting,
2. by hand, on the date of such delivery or transmission and
3. e-mail, when the Party sending such communication receives confirmation of such delivery by e-mail.

These T&C constitutes the full and entire understanding and agreement between the Parties regarding the subject hereof and supersedes any agreement or understanding between the Parties prior to receipt of these T&C by the Client.

If any provision of these T&C is held to be invalid or unenforceable, all other provisions will remain in full force and effect and will not in any way be impaired. The Parties agree to replace the invalid or unenforceable provision by a valid or enforceable provision, which shall best reflect the Parties’ original intention and shall to the maximum extent possible to achieve the same economic result.

Neither Party shall assign or transfer all or any part of its rights under these T&C without the consent of the other Party, except the provision of Services by Drivers as described in Clause 4 above.

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Rhomtrip OÜ. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@rhomtrip.com. You can opt out at any time by replying STOP. Consent is not a condition of purchase. See our Privacy Policy for more details.

This Agreement shall be governed by and construed in accordance with the laws of Estonia.

Any disputes resulting from this Agreement will be resolved in Narva linn in Estonia as the court of the first instance.