It means that the vehicle and driver you reserve will be exclusively for you and your travelling companions.

Yes, you can book a transfer from wherever you arrive, such as train stations, bus stations or sea ports. Also you can book a service from your hotel or your accommodation.

• From your hotel: Driver will be waiting at the main entrance.

• From your home: The driver will wait outside your door or at the exact meeting point indicated in your confirmation email.

The driver will be monitoring the flight status. Anyway, if you know that the delay will be more than an hour, please contact your driver or the local number because a last minute notification about a prolonged delay may incur extra charges.

• If you miss your flight, Contact us immediately to check if we can reschedule your service. Extra charges may apply.

• If you miss a connecting flight, Contact us immediately to check if we can reschedule your service. Extra charges may apply.

• In case of flight cancellations, Contact us to confirm whether the transfer is cancelled at no charge or if additional arrangements are needed, as this may vary depending on the local provider.

Waiting time varies by city. You will find the exact information in the Terms and Conditions on your voucher. Usually, the included waiting time is:

• At airports International flights: 45 to 60 minutes.

• At airports Domestic flights: 30 minutes

• At train stations or cruise ports: 15 to 20 minutes.

• At your hotel or accommodation: 10 to 15 minutes

Please contact your driver or the local number immediately. Extra charges will apply if waiting time exceeds 60 minutes.

Passengers are responsible for their personal belongings at all times. Drivers will assist with loading and unloading luggage; however, only items that are clearly handed to the driver or placed in the vehicle are considered part of the transfer.

We recommend that passengers double-check all belongings before departure and upon arrival, as RhomTrip does not track or inventory individual items.

In the unlikely event of a missing item, we will assist in investigating the situation, but liability is limited to cases where it can be proven that the item was in the driver’s custody and that the loss resulted from negligence.

The driver will be at the scheduled meeting point at the time indicated in your voucher.

This depends on which car you reserve, but we can provide sedan cars, minivans, buses and coaches depending on what you or your group require. Also we offer standard, business and luxury options.

Each traveller is allowed:

• 1 check-in or carry-on suitcase

• 1 personal bag (e.g., backpack, purse)

If you need to transport extra-large luggage, please Contact us in advance to arrange the service with the appropriate vehicle.

Unfortunately, these and similar items are not classed as standard luggage. An extra fee may be required; this is dependent on your local provider’s terms and conditions. Contact details will be provided within your confirmation email. If you need any more information, please don’t hesitate to Contact us

Yes, child seats are available upon request. You must Contact us in advance and provide the child’s age so we can arrange the appropriate seat.

Extra charges may apply depending on the destination or local regulations.

Please note that children do not travel for free—each child, regardless of age, is charged the same rate as an adult.

We have Private Transfer vehicles that are wheelchair accessible. If you need a wheelchair for mobility, this will be transported free of charge. Please notify us when making your reservation.

Pets may be accepted, but must be arranged with us in advance and may incur an extra fee. Please notify us when making your reservation so we can check availability.

You can request your driver to assist with luggage. If you have excess luggage or require extra assistance, this must be requested in advance to check if additional help (and charges) are needed. Extra charges may apply.

This refers to the driver helping with your luggage as needed. For transfers with extra luggage or special requests, additional assistance may be arranged in advance. Extra charges may apply.

Yes, you will be required to pay in full at the time of reservation via Credit Card.

You will receive a receipt with your confirmation email after payment. If you have any issues or concerns, you can always contact us at finance@rhomtrip.com to request a copy of your receipt.

Cancellation policies may vary depending on the type of reservation and event. It is important to check the specific terms and conditions when making your reservation to understand the cancellation policy. However always please remember:

Cancellations:

• Cancellation policy for vehicles up to 8-seaters: Cancellations made 24 hours prior to the scheduled arrival time will entitle you to a full refund. However, if you cancel within 24 hours of your scheduled arrival time, you will be charged the full amount of your reservation.

• Cancellation policy for 9-seaters vehicles and above: Cancellations made 72 hours prior to the scheduled arrival time will entitle you to a full refund. If you cancel within 72 hours of your scheduled arrival time, you will be charged the full amount of your reservation.

• Special Event Cancellation policy: For special events such as Boxing Match Day, Christmas, New Years Eve, F1, FIFA, Wimbledon, RWC, and other special events or meetings, the terms and conditions for cancellation may vary and may not be refundable. It is important to check the specific terms and conditions when making your reservation to understand the cancellation policy.

You should inform us of your desired pick-up time from your hotel or address when you book the return transfer. Please make sure that this has been clarified. Airlines recommend being at the airport 2 full hours before your domestic flight and 3 hours before international flights.